My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
What is the printer model number?
You can download the firmware for your product from the Drivers & Downloads page.
Note: A USB cable is required to perform the firmware update even if the printer is connected via Ethernet or wirelessly. Do the following:
that sounds like the file opened in the cd program.
do you have the printer connected with the usb cable to the computer?
okay, did the epson firmware updater box appear on your screen after you downloaded and run the files?
okay, you will need to click on Start on the firmware updater box.
okay, is the " ROM is not writable" message on your computer screen?
yes, sorry for the delay.
Try unplugging the printer from power for 1 minute then reconnect and try the download again.
okay, try the process again.
wait until it is finished.
the only option will be to keep trying and if it fails disconnect the power for a few minutes and then reconnect and try again.
let me know how it goes please.
Okay, try holding the power button down for 30 seconds.
Did that work for you?
Okay, try running this tool.
It will check to see if the proper firmware is installed.
Hi I am rob. I will take over the question.
Will the printer make a copy from the printer itself when its not connected to the computer by usb cable ?