Hi,I'm sorry about the issue. Was there any power outage, or was there any change recently to your computer or to your internet service / internet modem / router device that may have caused this issue?
Are you currently able to make a copy from the printer's glass (not printing from the computer)?Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below; we guarantee our service. Thank you,
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