Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
How is the printer connected to the computer, usb or wifi.
I am sorry about the billing issue you can contact customer care for the same.
you are not scammed feel free to ask as many question you have i am glad to answer and assist you. As you put me on a billing question to which i will not be able to answer as i do not have customer info.
Get your billing question fixed and and i will answer your printer question.
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