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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Wont work anymore with my windows 10 computer, hp deskjet

Customer Question

wont work anymore with my windows 10 computer
JA: What's the make/model number of your printer? How old is it?
Customer: hp deskjet 3940 not sure about age
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: inspirion dell windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: a couple of weeks dell says the printer is too old they cant install drivers or find them. it just started locking up and saying it was offline. although it worked since i got the computer
JA: Anything else you want the printer expert to know before I connect you?
Customer: can you fix it
Submitted: 1 month ago.
Category: Printers
Expert:  technicalcat replied 1 month ago.

Hello, and thank you for using this service.

Sorry you are having trouble. I will help you now.

Did the printer work previously WITH Windows 10, or has it failed since you upgraded to Windows 10?

Customer: replied 1 month ago.
It previously worked
Customer: replied 1 month ago.
Can you contact later I'm going to bed.
Expert:  technicalcat replied 1 month ago.

Just reply to me in this conversation when you are available. Thank You.

Customer: replied 1 month ago.
Will do
Customer: replied 1 month ago.
What's cost for all this
Expert:  technicalcat replied 1 month ago.

I don't know. I'm just a technician. You have to ask billing about that.