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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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It wont feed the paper properly. then it says it is jammed,

Customer Question

it wont feed the paper properly. then it says it is jammed
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: epson xp-420
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc windows xp
JA: How long has this been an issue? What happened right before this popped up?
Customer: months. just ignored issue and found other ways to print out of frustration of this unresolved issue. now i need to print something again, but i need it tonight so i tried using the printer again. it's been unplugged for months and still the same issue
JA: Anything else you want the printer expert to know before I connect you?
Customer: i tried printing from my apple products and still no success
Submitted: 1 month ago.
Category: Printers
Expert:  crash2199 replied 1 month ago.

Hi!

You mentioned it won't feed properly -- What happens when it tries to feed?