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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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The printer is offline. it is an epson XP-320. It will copy

Customer Question

the printer is offline. it is an epson XP-320. It will copy but not print from the computer. everything is plugged in
JA: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?
Customer: It is about one week old and the brochure says XP320/XP-324
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Toshiba PC . I am not very computer literate so do you mean Windows 7
JA: How long has this been an issue? What happened right before this popped up?
Customer: It has only printed one lot of papers, a couple of days ago. I am not aware of anything else that has happened
JA: Anything else you want the printer expert to know before I connect you?
Customer: yes please/ If I copy something eg an envelope or another page it is enlarging it
Submitted: 1 month ago.
Category: Printers
Expert:  Cody replied 1 month ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 1 month ago.

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

Customer: replied 1 month ago.
no. I cannot afford more than the previous amount I have paid
Expert:  Byron replied 1 month ago.

Hi. My name is***** you for your question and the opportunity to assist.

Are you using the printer wirelessly or is it connected to your computer via USB cable?

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