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Jason Jones
Jason Jones, Technician
Category: Printers
Satisfied Customers: 14984
Experience:  10+ years work experience.
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Cgpdftoraster quit unexpectedly message when trying to print

Customer Question

Cgpdftoraster quit unexpectedly message when trying to print a notes from PowerPoint from my macbook pro
JA: Just to clarify, what's the exact make and model of your machine?
Customer: Connon MX920 Series
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: macbook pro whatever the latest one is one up from El Capitan
JA: How long has this been an issue? What happened right before this popped up?
Customer: This has never happened before. Nothing happened right before I update my presentation and went to print out the notes and received this message seven times I tried to print
JA: Anything else you want the printer expert to know before I connect you?
Customer: No. Thank you
Submitted: 4 months ago.
Category: Printers
Expert:  Jason Jones replied 4 months ago.

Hello,

My name is ***** ***** and I look forward to assisting you today.

First, I would suggest updating your printer software, which can be downloaded on the following page: https://www.usa.canon.com/internet/portal/us/home/support/details/printers/inkjet-multifunction/mx-series-inkjet/mx922

More often than not, that will fix the problem. If that doesn't solve the problem, please let me know and I will give you more instructions.

One quick note: This is my job; however, I only get credit for my time, if you rate my help with 3 Stars or more. I would prefer a 5 star rating, if you are satisfied. If you are not happy with my answer below, please let me know so we can continue.

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Thank you again,
- Jason

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