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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5075
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Connect to computer, I can't get printer to print from

Customer Question

connect to computer
JA: What's the make/model number of your printer? How old is it?
Customer: I can't get printer to print from computer. I have wi fi working
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: mac book pro
JA: How long has this been an issue? What happened right before this popped up?
Customer: Nothing. I jjust got back in town and can't print
JA: Anything else you want the printer expert to know before I connect you?
Customer: wi fi is running
Submitted: 6 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 6 months ago.

Hi,

I'm sorry about the issue. What's the model of your printer? Please check the label(s) on your printer.

Is there any error or message when printing?

Is the printer connected to the computer with a USB cable? Or is the connection wireless?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,