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Quiksilver07070
Quiksilver07070,
Category: Printers
Satisfied Customers: 793
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I'm having a problem with a brother and a hd printer. hp

Customer Question

I'm having a problem with a brother and a hd printer. hp does not recognize and brother does not print correctly?
JA: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?
Customer: 3 maybe 4 years old, hp photosmart all in one
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: win 10 pc
JA: How long has this been an issue? What happened right before this popped up?
Customer: I had win 10 about a month and that's when my problem began
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 4 months ago.
Category: Printers
Expert:  Quiksilver07070 replied 4 months ago.

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Expert:  Quiksilver07070 replied 4 months ago.

The problem is, that these printers do not have a Windows 10 printer driver.

.

Hp, decided NOT to make one.....WHY? To force consumers who went to Win10 to purchase new printer.

.

YOu have 2 choices at this point.

Revert your computer BACK to Windows 7.

OR

purchase a newer printer that is compatible with Windows 10.