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All new printer cartridges come with TAPE on them, to protect the exposed electrics.
So, you need to make 100% sure you remove all the packaging tape that would be stuck to it.
Typically this tape is in the color of orange, to see it better.
But sometimes you get blue tape.
Either way, you have to make sure you have removed all the tape from the ink cartridge.
If you dont , the cartridge wont work at all.