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Quiksilver07070
Quiksilver07070, Computer Support Specialist
Category: Printers
Satisfied Customers: 738
Experience:  Consultant within every computer and networking category. Troubleshoot and maintain various operating systems. Sales Engineering.
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I have a Color LaserJet Enterprise M651 printer. I came in

Customer Question

I have a Color LaserJet Enterprise M651 printer. I came in this morning and it is giving me a error message: Supply memory error - unable to read yellow cartridge data. We have removed the cartridge three times, and turned the machine off two. Still gives messages. Any ideas?
JA: Can you guesstimate how old your LaserJet is? And just to clarify, what's the exact model?
Customer: I purchased it May 1, 2015, and have had the fuser kit replaced shortly after purchase. No more problems since then until today.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC
JA: How long has this been an issue? What happened right before this popped up?
Customer: No forewarning. Someone tried to print something and it never printed. There are 3 of us who print to this printer. One girl said she just got a message that said her print job would be saved, that the printer was reserved.
JA: Anything else you want the printer expert to know before I connect you?
Customer: No thank you.
Submitted: 1 month ago.
Category: Printers
Expert:  Quiksilver07070 replied 1 month ago.

Hello, and Thank You for choosing JustAnswer.com
My name is ***** ***** I am reviewing your question now, please stand by for 1 or 2 minute for reply.

Customer: replied 1 month ago.
ok
Expert:  Quiksilver07070 replied 1 month ago.

I am grabbing the technical manual, so bear with me just a few minutes.

Customer: replied 1 month ago.
ok. HOw are away is the manual?
Expert:  Quiksilver07070 replied 1 month ago.

i have it, its just looking for the pertinent informtation that takes a few minutes

Customer: replied 1 month ago.
Expert:  Quiksilver07070 replied 1 month ago.

From what i am reading.....you most likely have a failed ink cartridge.

I suggest replacing them all......and making sure you remove the packaging tape, that comes on the ink cartridges.

The reason you get the error, is because the printer can no longer communicate with the ink cartridge.

In 9 out of 10 cases, the ink cartridge needs to be replaced.

But in some rare cases, the printer needs to be serviced.

I suggest a new ink cartridge before you take the printer in for service.

Thats all that can be found on this error message.

Customer: replied 1 month ago.
ok thanks.
Expert:  Quiksilver07070 replied 1 month ago.

You are welcome......please take a moment to rate.

Thank YOu!