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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 4920
Experience:  Working as tech support specialist with a worldwide computer manufacturer.
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I am unable to save my scanned documents (HP 8600 printer)

Customer Question

I am unable to save my scanned documents (HP 8600 printer) to MacBook Pro
Submitted: 1 month ago.
Category: Printers
Expert:  Shefin replied 1 month ago.

Hello!

Thank you for your question. I amCustomerand I look forward to helping you with your issue today.

May I know the program you are using to scan? Is it ImageCapture?

Have you tried scanning using image Capture?

May I know the Mac OS X version you are using? Is it Mac OS X 10.11?

Thank you.

S H E F I N

Customer: replied 1 month ago.

Mac OS Sierra Version 10.12

I just scanned documents and tried to save them. I have always been able to do this until now.

Expert:  Shefin replied 1 month ago.

Hi,

Please follow the instructions given below.

  1. Choose System Preferences from the Apple menu.
  2. Choose Print & Fax (or Print & Scan) or Printers & Scanners.
  3. Hold down the Control key as you click in the list at the left, then choose “Reset printing system” from the menu that appears.
  4. Then, click the + (plus sign that you see on the print & scan window, and not on the keyboard) sign to add printer. Select your printer from the list.

    Note : Make sure that you are resetting the printing system before adding the printer.

Also, try scanning using ImageCapture.

If the issue persists, or you have any questions, please be back and let me know.

If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit. My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!

Thank you!

S H E F I N

Customer: replied 1 month ago.

if I do this it says it deletes all other printers and fax

Expert:  Shefin replied 1 month ago.

Hi,

Right after you delete, you can add it by pressing the + sign. Do not worry about it.

Thank you.

S H E F I N

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