Thank you for your question. I amCustomerand I look forward to helping you with your issue today.
May I know the program you are using to scan? Is it ImageCapture?
Have you tried scanning using image Capture?
May I know the Mac OS X version you are using? Is it Mac OS X 10.11?
S H E F I N
Mac OS Sierra Version 10.12
I just scanned documents and tried to save them. I have always been able to do this until now.
Please follow the instructions given below.
Then, click the + (plus sign that you see on the print & scan window, and not on the keyboard) sign to add printer. Select your printer from the list.
Note : Make sure that you are resetting the printing system before adding the printer.
Also, try scanning using ImageCapture.
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if I do this it says it deletes all other printers and fax
Right after you delete, you can add it by pressing the + sign. Do not worry about it.