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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Its offline. How do I get it online for printing? hp pro

Customer Question

its offline. How do I get it online for printing? hp pro 8600
JA: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?
Customer: hp officejet pro 8600
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc i think 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: just today .. electric went out yesterday
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Printers
Expert:  Michelle replied 1 month ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 1 month ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

Expert:  Michelle replied 1 month ago.

unplug the router power and let it sit for 2 mins power it back on and wait another 2 mins to let the router boot up.
Unplug the printer power and follow the same steps as you followed with the router.
The printer must be good to print, let me know if the problem persists.