Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.
Which cartridge is the problem with?
Are you using genuine HP cartridges?What is the number on the cartridge?
Can you attach a photo of the cartridge in the holder?
If the cartridge is clicking in, but you are still getting an error message then the carriage holder may be faulty.
If I could see a photo I could advise further.
After 5 years it is likely time for a new printer.