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Electronics Pete
Electronics Pete, Engineer
Category: Printers
Satisfied Customers: 16718
Experience:  HNC Computing; Large format and multifunction printer expert
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The printer cartridge refuses to load properly. HP Officejet

Customer Question

The printer cartridge refuses to load properly. HP Officejet 4315. The test page is not in alignment.
JA: Can you guesstimate how old your OfficeJet is? And just to clarify, what's the exact model?
Customer: About 5 years old. HP Officejet 4315 All-in-one
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Desk top HP 2000 Re operating system, give me some options
JA: How long has this been an issue? What happened right before this popped up?
Customer: I am trying to load a new cartridge. I got one printing job done, then it stopped printing and got the error message. The printer did not ask for so I had not done the test page bit. When I tried to print on 2nd occasion, I got the error message by which time I had already thrown out the test page. I bought a new cartridge, but the problem remains. Rather wordy. Sorry.
JA: Anything else you want the printer expert to know before I connect you?
Customer: Not really.
Submitted: 6 months ago.
Category: Printers
Expert:  Electronics Pete replied 6 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Electronics Pete replied 6 months ago.

Which cartridge is the problem with?

Are you using genuine HP cartridges?
What is the number on the cartridge?

Can you attach a photo of the cartridge in the holder?

Customer: replied 6 months ago.
HP cartridge 21 Black. I bought the catridge at Walmart on Saturday. Loading a pic would be a major hassle.
Customer: replied 6 months ago.
Malasia MAR 208 Product #2916089756
Customer: replied 6 months ago.
The cartridge is loaded poperly. I heard a click, plus while I cannot print, I can make a copy. What's taking you so long??
Customer: replied 6 months ago.
It is now almost 11:00am. If you do not or cannot fix my problem, let me know and refund me my deposit ($5.00). Thank you.
Customer: replied 6 months ago.
Please call ********** when you're ready (if at all).
Expert:  Electronics Pete replied 6 months ago.

If the cartridge is clicking in, but you are still getting an error message then the carriage holder may be faulty.

If I could see a photo I could advise further.

After 5 years it is likely time for a new printer.

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