Hello! My name is ***** ***** I will be the expert assisting you today.
I see that you are getting an error message about your ink cartridges. Does this error also include a number and have you recently changed the ink cartridges?
I will be stepping away from the office and will not be able to assist you for some time so I will be opening this question up to other experts! Thank you!
Thank you for your question, my name is ***** ***** I look forward to assisting you.
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Can you please remove the power to the printer (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.
Let me know the results please