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arsufi2002, Technician
Category: Printers
Satisfied Customers: 1190
Experience:  Experience in all major branded printers
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Trying to enter numeral and lower case input for PIXMA MX490

Customer Question

Trying to enter numeral and lower case input for PIXMA MX490 series printer. Cannot navigayte keyboard/
JA: Can you guesstimate how old the Pixma is? And has this happened before?
Customer: New.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC Windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: I am trying to enter numerals and capital letters for wi-fi passcode.
JA: Anything else you want the printer expert to know before I connect you?
Customer: No.
Submitted: 7 months ago.
Category: Printers
Expert:  Jennifer French replied 7 months ago.

Hello! My name is ***** ***** I will be the expert assisting you with your printer issue today.

I see that you are trying to enter your Wifi password ***** your Pixma wireless printer.

We'll be able to solve this together! Give me just a moment to review the rest of the information and we will get started.

Expert:  Jennifer French replied 7 months ago.

I am going to opt out and allow another expert to answer this, as I am having technical difficulties. I apologize for this. Please standby and another expert will take over.

Expert:  arsufi2002 replied 7 months ago.

Hello sir,

Hope you are doing good. Didn't see you after placing question...

Let me know if you are receiving my response...

We can work on the issue once you are back


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