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Jennifer French
Jennifer French, Technician
Category: Printers
Satisfied Customers: 93
Experience:  Owner at Down Home Technical Solutions
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Errorcode 0X9D, WF-3520, 4 years, PC, W10pro 64bit, i

Customer Question

Errorcode 0X9D
JA: What's the make/model number of your printer? How old is it?
Customer: WF-3520, 4 years
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC, W10pro 64bit
JA: How long has this been an issue? What happened right before this popped up?
Customer: i changed cartridges
JA: Anything else you want the printer expert to know before I connect you?
Customer: yes
Submitted: 1 month ago.
Category: Printers
Expert:  Jennifer French replied 1 month ago.

Hello! My name is ***** ***** I will be the expert assisting you today.

Give me just a moment to review your question and we will get started!

Expert:  Jennifer French replied 1 month ago.

Thank you for waiting. Error Code 0X9D usually indicates a hardware failure somewhere, specifically an issue with the ink carriage. Let's see if we can resolve this together. I will do whatever I can to help you fix this.

Expert:  Jennifer French replied 1 month ago.

Go ahead and turn the printer off. Open the door like you are going to change an ink cartridge to expose the carriage. When it moves to the left, stop it by pulling the power cable. Move the carriage it all the way to the left by hand, close all doors and then power it up. If the issue is corrected, it should move freely now and work normally. Please let me know if this did NOT work and we will proceed with something else.

Expert:  Jennifer French replied 1 month ago.

Did this help resolve the issue?

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