Please try turning off the printer and unplugging it from the wall. Wait 1 minute and plug it back in then power it on. Wait another minute and try using the app again.
If that does not work, please try deleting the app then restarting your phone then installing the app again.
Please let me know if either option did not work otherwise if you can take a minute and use the rating system to rate our session as 3 stars or higher and press Submit so I am credited with helping you.
I have not heard back from you in a while -- If the issue is resolved, please rate our session as 3 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.