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crash2199
crash2199, Technician
Category: Printers
Satisfied Customers: 16050
Experience:  5+ years as Tech
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My pixma MG5300 is giving me an error number B200, what does

Customer Question

my pixma MG5300 is giving me an error number B200, what does it mean?
JA: Can you guesstimate how old the Pixma is? And has this happened before?
Customer: Its about one year old, used only four times, has been unsused for twelve months, and no, it has not happened before
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc
JA: How long has this been an issue? What happened right before this popped up?
Customer: first time
JA: Anything else you want the printer expert to know before I connect you?
Customer: no, thanks
Submitted: 1 month ago.
Category: Printers
Expert:  crash2199 replied 1 month ago.

Hi!

Please open any lids on the printer and look for any paper jams.

If you see a jam, please remove the paper. If you do not see a jam, please close the lid(s) then power off the printer.

Unplug the printer from the wall outlet then wait 1 minute.

Plug in the printer and power on the printer then wait another minute.

Check to see if the issue continues.

If the issue continues, please reply back here otherwise if you can take a minute and use the rating system to rate our session as 3 stars or higher and press Submit so I am credited with helping you.

Expert:  crash2199 replied 1 month ago.

I have not heard back from you in a while -- If the issue is resolved, please rate our session as 3 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.