Printer Repair Questions? Ask IT Technicians for Answers ASAP
This is a printhead issue which if it cannot be fixed, it would need to be replaced.
Please try this:
Turn off the printer
Open the cover
Turn on the printer
After the cartridges have traveled more than 50% across (do not let them go all the way across), close the lid.
Check to see if the error message goes away.
If the error code continues, please reply back here.
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