Hello, and thank you for using this service.
Sorry you are having trouble. I will help you now.
How close is the priner to your wireless router or gateway? Are they in the same room?
Yes I am here. With the Q&A it does take some time for me to reply. If you'd like to solve this problem faster and more efficiently with immediate one-to-one service, I can connect to you remotely (which includes phone support if necessary). I send you an offer for this. Would you like remote service?
If not, please let me know if you are able to go through the wireless setup on the printer itself (not on your computer) to ensure the printer is connected to your wireless network and is not using WPS (one touch setup).