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Ask John Your Own Question

John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Customer Question

U xbr awwn ri fwr nt /swajhwr ri qiej oeiowekt qgwb U qBR RI OEUBR ogiri ib Ofw, U xB IBKT FWR UR RI OEUBR N=IBW OUXRYEW r runw BS RGWB IBKT UB RGW YPPWE EUFGR XIEBWE,,,,, BIR UB RGW XWBREW
JA: What's the make/model number of your printer? How old is it?
Customer: HP, 3050a 3611 AND ABOUT 7 YEARS OLD
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: i AM USING A sONY vIIA dESK TOP AND MY OPERATING SYSTEM IS wINDOLW 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: iT HAS BEEN ABOUT A WEEK AND BEFORE THAT EVERYTHING WAS WORKING NORMALLY
JA: Anything else you want the printer expert to know before I connect you?
Customer: NOT REALLY
Submitted: 1 month ago.
Category: Printers
Expert:  Viet - Printer Tech replied 1 month ago.

Hi,

I'm sorry. What's the issue with your printer?

Is the printer connected to the computer with a USB cable? Or is the connection wireless?

Are you currently able to make a copy from the printer's glass (not printing from the computer)?

Please reply at the box below. Thank you,

Expert:  Viet - Printer Tech replied 1 month ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,