How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask crash2199 Your Own Question

crash2199
crash2199, Technician
Category: Printers
Satisfied Customers: 16043
Experience:  5+ years as Tech
50836188
Type Your Printers Question Here...
crash2199 is online now
A new question is answered every 9 seconds

MFC-J870 DW-I have it all set up but the disk guide won't

Customer Question

MFC-J870 DW-I have it all set up but the disk guide won't close. Everytime I push it in, it pops out.
Submitted: 1 month ago.
Category: Printers
Expert:  Jason Jones replied 1 month ago.

Hello,
I am the person that will be helping you today.

What are you referring to when you mention the "disk guide"?

I will be standing by, looking forward to your response.

Thank you,
Jason

Customer: replied 1 month ago.
there's a tray above the paper tray that you can insert a disk into, if necessary. It's supposed to be able to close by pushing in. But it continues to spring back when we try to close.
Expert:  Jason Jones replied 1 month ago.

I am not familiar with that tray.

For this reason, I am opting out of the question and allowing another expert the chance to help.

The next expert will see all that is on this page, so there will be no need to repeat anything.

When another expert picks this up, you will be notified by email.

Thank you for your patience.

- Jason

Customer: replied 1 month ago.
Thanks
Expert:  crash2199 replied 1 month ago.

Hi!

I am attaching an image that shows how to line up the disc guide tray with the triangular marks. Please take a look at it

Customer: replied 1 month ago.
Thanks, ***** ***** had that diagram, but no luck. Can I just not be charged since you guys were unable to assist w/the problem. Thanks
Expert:  crash2199 replied 1 month ago.

When you try to push it in, are you trying to store the tray or actually use the disc guide tray?