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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I can't get the printer to print off the computer, Hp Envy

Customer Question

I can't get the printer to print off the computer
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: Hp Envy 4520 All in one series I just bought it about a week ago.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Samsung desk top windows10
JA: How long has this been an issue? What happened right before this popped up?
Customer: I was doing my taxes and couldn't get to print or copy
JA: Anything else you want the printer expert to know before I connect you?
Customer: how do I get it to work?
Submitted: 1 month ago.
Category: Printers
Expert:  Sudipto replied 1 month ago.

Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP

Expert:  Sudipto replied 1 month ago.

Please check the printer display and let me know, if you see any error message or code on it or not ?