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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a Canon MX870. I can print fine from the computer

Customer Question

Hi - I have a Canon MX870. I can print fine from the computer which is connected by a cord, but we can no longer print via wifi.
JA: Has your Canon done this before? And can you guesstimate how old it is?
Customer: @3 years. The message that we get is The Printer is not connected to your computer. In the past, if that happened, I just rebooted and it worked fine
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: MacBook Air OSX El Capitan 10.11.6
JA: How long has this been an issue? What happened right before this popped up?
Customer: @ 5 weeks but we were out of town much of the past 5 weeks so left it until we returned
JA: Anything else you want the printer expert to know before I connect you?
Customer: The black ink levels drain quickly, even when we rarely use the printer. I've tried turning it off when not in use
Submitted: 1 month ago.
Category: Printers
Expert:  Md. Sadique replied 1 month ago.

Hi, I'm Sadique. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Md. Sadique replied 1 month ago.

Your printer needs to be reconnected to the wifi to print wirelessly again.

Expert:  Md. Sadique replied 1 month ago.

Would you like me to remote in your computer and work on this issue directly?

It will help me to understand the problem better and will give me a better insight on how to troubleshoot the issue.

Don't worry if the problem doesn't gets solved and you are not satisfied you can ask for a refund.

Expert:  Md. Sadique replied 1 month ago.

Are you there?

Customer: replied 1 month ago.
Sorry, I had the idea that you would not respond for a while. I did reconnect the printer to the wifi before writing my question
Expert:  Md. Sadique replied 1 month ago.

Would you like me to remote in your computer and work on this issue directly?

Customer: replied 1 month ago.
No thanks, ***** ***** have to deal with this later.
Expert:  Md. Sadique replied 1 month ago.

Would you like to troubleshoot later?

Customer: replied 1 month ago.
No, I'll ask the tech guys in my office. This process seems like an upsell scam to me
Expert:  Md. Sadique replied 1 month ago.

If you allow me to remote in it will help me to investigate the root cause easily and securely.

This is a complete transparent process. If your problem doesn't gets fixed and you are not satisfied then you can ask for a refund.