Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
What company name, or website name, provided your 'Premier Support', please?
With that information, I may be able to track down an alternate number for 'Premier Support', or an alternate website, or at least, some news of what has happened to them (-if, as is actually possible, they were a fly-by-night co. that is now defunct. I'm sorry to say it, but this sort of thing could be the case, to be quite honest. I hope not, though, and information would help.)