Please open any lids on the printer and look for any paper jams.
If you see a jam, please remove the paper. If you do not see a jam, please close the lid(s) then power off the printer.
Unplug the printer from the wall outlet then wait 1 minute.
Plug in the printer and power on the printer then wait another minute.
Check to see if the issue continues.
If the issue continues, please reply back here otherwise if you can take a minute and use the rating system to rate our session as 3 stars or higher and press Submit so I am credited with helping you.
I have not heard back from you in a while -- If the issue is resolved, please rate our session as 3 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.