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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5076
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Can't connect to the internet, 4 years old hpwi858, pc not

Customer Question

can't connect to the internet
JA: What's the make/model number of your printer? How old is it?
Customer: 4 years old hpwi858
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc not sure of op
JA: How long has this been an issue? What happened right before this popped up?
Customer: 1 day primted 1 page in the morning 2nd page did not print and nothing has printed since
JA: Anything else you want the printer expert to know before I connect you?
Customer: I have a case # ***** hp but no solid results
Submitted: 8 months ago.
Category: Printers
Expert:  Md. Sadique replied 8 months ago.

Hi, I'm Sadique. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Md. Sadique replied 8 months ago.

Would you like me to remote in your computer and work on this issue directly?

It will help me to understand the problem better and will give me a better insight on how to troubleshoot the issue.

Don't worry if the problem doesn't gets solved and you are not satisfied you can ask for a refund.

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