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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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It's my compter, about 3 yrs old ...model 310- 11251... not

Customer Question

It's my compter
JA: What's the make/model number of your printer? How old is it?
Customer: about 3 yrs old ...model 310- 11251...
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: not my printer - it's my computer
JA: How long has this been an issue? What happened right before this popped up?
Customer: I turned it on and the HP logo comes on for about 2 seconds and the screen goes black
JA: Anything else you want the printer expert to know before I connect you?
Customer: not my printer - it's the computer
Submitted: 5 months ago.
Category: Printers
Expert:  Michelle replied 5 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 5 months ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

To identify the problem we need to follow some diagnostic steps so please let me know when you could be online.

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