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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I just replaced the toner, but my Canon MF5770 is not

Customer Question

I just replaced the toner, but my Canon MF5770 is not printing clearly. Print looks faded.
JA: Has your Canon done this before? And can you guesstimate how old it is?
Customer: It has never done this before. It is almost 9 years old.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC. Windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: The printer said the toner was low and I changed it toner. It seemed about right. I usually have to change the toner every 2 years.
JA: Anything else you want the printer expert to know before I connect you?
Customer: No, I can't think of anything else.
Submitted: 1 month ago.
Category: Printers
Expert:  Michelle replied 1 month ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 1 month ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

let me know when you are ready.

Customer: replied 1 month ago.
Hi Michelle, I just saw your message. What do you think the problem is?
Expert:  Michelle replied 1 month ago.

Do you have the old toners handy or it has been disposed off.

Are you using genuine toner cartridges?

Customer: replied 1 month ago.
I'm using genuine cartridges. I still have the old toner cartridge. I replaced the toner when the printing started to fade and I got the alarm message about toner being low.
Expert:  Michelle replied 1 month ago.

remove the new ones and install the old ones, shake the toners a bit and then install the old ones.

Try to print and let me know how it prints.

Customer: replied 1 month ago.
The old toner seems to print clearly for things with just text. I tried something with more graphics and it starts to fade.
Expert:  Michelle replied 1 month ago.

how old is the printer?

Customer: replied 1 month ago.
I've had it for almost 9 years.

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