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Category: Printers
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It's printing blue instead of turquoise, Canon MG3100 Few

Customer Question

It's printing blue instead of turquoise
JA: What's the make/model number of your printer? How old is it?
Customer: Canon MG3100 Few years old, never had this issue
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Pc Win 10 Office 2013
JA: How long has this been an issue? What happened right before this popped up?
Customer: First time that I had tried this color directly out of office, prints everything else correctly. Even pdf prints this way. Tried new cartrige, no change
JA: Anything else you want the printer expert to know before I connect you?
Customer: No
Submitted: 7 months ago.
Category: Printers
Expert:  JACUSTOMER-khj2d1o2- replied 7 months ago.

It would help if you could tell me precisely what shade of blue is printing as turquoise--more specifically, if you could display it on the screen and then post a screen capture (to a file) in the Messages stream.

Normally, printers fabricate colors through fixed proportional combinations of three "primary colors" of ink: cyan, magenta, and yellow. Turquoise is actually close to "printer's cyan," though turquoise would seem to have a richer "sky blue" or "azure" or "cerulean" component to it.

If turquoise prints as blue, there is a problem with your color cartridge. I am not a great believer in "Oh, you must rush to download the latest drivers."

Unfortunately, you cannot adjust individual colors (CMYK) severally: you must replace the cartridge wholesale.

The best way to diagnose color issues when you have independent ink supplies is to print golds. Golds are notoriously difficult: the SLIGHTEST registration problems throw the resultant colors WAY out of whack.

Customer: replied 7 months ago.

I traced the issue to my computer or monitors. I opened the pdf of the print on another pc, and the color matched the printout. Viewing the pdf on the original computer displays a different color. So, I need to tune the monitors?

Expert:  JACUSTOMER-khj2d1o2- replied 7 months ago.

You traced it to the MONITORS?

You made it clear it was PRINTING BLUE AS TURQUOISE.

So, now you're not actually sure WHAT color is printing as what . . .

Just trying to understand here.

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