Printer Repair Questions? Ask IT Technicians for Answers ASAP
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What is the exact error it is giving you or is it throwing an error? This will tell me where to begin.
You can't see it from the rear door?
If you can see even just a tiny bit of it, UNPLUG the printer and use some tweezers or something like that to pull the paper out. Be gentle as you can when you do it.
Let me see if there's another way.
Have you checked where the ink cartridges are to see if you can see behind them? Make sure to turn the printer off before you do this. You can move the printhead with your hand, just be gentle when you do that.
Forgive me, you did correctly.
IS this printer under warranty?
My suggestion would be to call the company and have them service it because having you disassemble the printer would void the warranty completely.
There is a one year manufacturer warranty on ALL technology equipment.
Since you can't see the paper, it may require some disassembly and I don't want to advise you to do that when there is a warranty. Utilize the warranty that way if anything goes wrong, they will replace the machine if there is any damage.
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