How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
23822421
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

Officejet 4630 not scanning my comcast home network. Windows

Customer Question

officejet 4630 not scanning my comcast home network. Windows 10 finds no trouble. 4630 wireless lite is on
JA: Can you guesstimate how old your OfficeJet is? And just to clarify, what's the exact model?
Customer: Print 72 about 18 months old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: as I said windows 10 on PC
JA: How long has this been an issue? What happened right before this popped up?
Customer: confusion. Worked with Comcast tech support. All OK there
JA: Anything else you want the printer expert to know before I connect you?
Customer: installed Widows 10 few months ago. Still not comfortable with its diagnostice
Submitted: 5 months ago.
Category: Printers
Expert:  Jason Jones replied 5 months ago.

Hello,
I am the person that will be helping you today.

Are you initiating the scan jobs from your computer or from the scanner by pressing the scan button?

I will be standing by, looking forward to your response.

Thank you,
Jason

Related Printers Questions