Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hi, I'm Nathan.Sorry to hear that you're having trouble with this but I'll do my best to help you.
So you just replaced the black cartridge, but it is still showing as black being low?Or you replaced it after that message came up?Are you using genuine/oem canon inks, or generic/refilled ones?
Thank you for confirming, Rusty.
That is almost certainly the problem here. The refurb cartridges are specifically prohibited by canon (and every other printer company) because they have high failure rates - about 40% of the time they are faulty right out of the box. Extended use of them also damages your printer and wears out the printhead about 3 times faster than the oem ones.
As a next step here it will be necessary to replace the black cartridge, at a minimum, with a new one. Please use a new canon cartridge if possible, then let me know if anything changes.
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