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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Printer sounds like it's going to print and then it stops.

Customer Question

Printer sounds like it's going to print and then it stops. How do I fix this?
Submitted: 2 months ago.
Category: Printers
Expert:  crash2199 replied 2 months ago.

Hi Walt!

Do you see any error messages?

Customer: replied 2 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 2 months ago.
I just want this once shot deal. Once fixed, done. no monthly charges accepted.
Expert:  crash2199 replied 2 months ago.

Do you see any error messages?

Customer: replied 2 months ago.
At one point, something was said about Active Directory Domain Services, whatever that is.
Expert:  crash2199 replied 2 months ago.

Do you mind if I connect to your computer to view and fix the issue?

Customer: replied 2 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  crash2199 replied 2 months ago.

I have sent you the offer for remote assistance

Customer: replied 2 months ago.
No thank you. Just tell me how to fix it.
Expert:  crash2199 replied 2 months ago.

Sure, Walt.

I will need the exact error message that you receive.

Customer: replied 2 months ago.
Told you above.
Expert:  crash2199 replied 2 months ago.

Walt,

You mentioned it said something about the ADDS but did not tell me the exact error message.

Customer: replied 2 months ago.
active directory domain services
Customer: replied 2 months ago.
nothing more was given
Expert:  crash2199 replied 2 months ago.

Walt,

I will need the exact error message.

Customer: replied 2 months ago.
U know what, just cancel this and refund my payment to Paypal. UR not at all helpful.
Expert:  crash2199 replied 2 months ago.

Sure! Unfortunately, it is impossible to troubleshoot your printer without the exact error message.