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Kevin T
Kevin T, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 496
Experience:  IT Manager at Wood Group PSN
94743361
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When I print the quality is getting lighter and lighter. I

Customer Question

When I print the quality is getting lighter and lighter. I replaced the black ink cartridge.
JA: What is the exact make and model of your printer? And what kind of cartridges are you using?
Customer: MFC-J410w
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Mac Safari
JA: How long has this been an issue? What happened right before this popped up?
Customer: Just started a few days ago. Nothing popped up. Just started to get lighter, now almost invisible
JA: Anything else you want the printer expert to know before I connect you?
Customer: replaced black cartridge with Brother Lc61bk
Submitted: 1 month ago.
Category: Printers
Expert:  Kevin T replied 1 month ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kevin T replied 1 month ago.

Hi,

What's the serial number of the printer?

Regards

Kevin

Customer: replied 1 month ago.
Where is serial #
Expert:  Kevin T replied 1 month ago.

Is should be on the bottom or back of the unit.

Customer: replied 1 month ago.
U6272BCIF 182996
Customer: replied 1 month ago.
ok
Expert:  Kevin T replied 1 month ago.

http://support.brother.com/g/b/faqend.aspx?c=us&lang=en&prod=mfcj410w_us&ftype3=1975&faqid=faq00000259_018

Please follow the above to get your printer printing correctly again.

Please rate me at the top right also so I get credit.