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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5075
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Idk it was working just fine but now I cant get it to work,

Customer Question

idk it was working just fine but now I cant get it to work
JA: What's the make/model number of your printer? How old is it?
Customer: 6 mo old pixma mx922
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc windows 7
JA: How long has this been an issue? What happened right before this popped up?
Customer: bout 3 weeks idk nothing that I know of
JA: Anything else you want the printer expert to know before I connect you?
Customer: i don't think so
Submitted: 7 months ago.
Category: Printers
Expert:  Nathan replied 7 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 7 months ago.

Are you getting any specific error message, either on the computer or the printer?

Customer: replied 7 months ago.
No
Customer: replied 7 months ago.
No answer my question no im not paying any more money
Expert:  Nathan replied 7 months ago.

So what is it that is not working?

Customer: replied 7 months ago.
The printer it self. I can say to print but nothing happens
Expert:  Nathan replied 7 months ago.

Are you able to make a copy on the printer itself?

Customer: replied 7 months ago.
I can make a copy but not print
Expert:  Nathan replied 7 months ago.

Is the printer on usb, or wifi?

Customer: replied 7 months ago.
Wifi
Expert:  Nathan replied 7 months ago.

Okay you'll need to go into the settings menu then wifi settings on the printer and make sure it is connected to your home network

Let me know if it shows as connected

Customer: replied 7 months ago.
Ok I have no idea how to do that. U r gonna have to talk me thru it
Expert:  Nathan replied 7 months ago.

Press the Settings button on the front panel, it looks like a gear/wrench, arrow down to Network/Wireless, then to Status and it should show as connected (or not).

From there, several more steps will be necessary on the computer.

Customer: replied 7 months ago.
I can't find it
Expert:  Nathan replied 7 months ago.

This is the same process you would have followed to set the printer up initially.

Do you not see the settings/tools function on the printer screen?

Customer: replied 7 months ago.
What is on the printer screen is stsndard copy letter and etc
Expert:  Nathan replied 7 months ago.

Yes and to the side you should have the little house for the Home screen, and then the tools button as well

Customer: replied 7 months ago.
That part of it that has the ok button is not lit up
Expert:  Nathan replied 7 months ago.

Press the House (home) then the MENU button (looks like 3 horizontal line) then you can go into the settings

Customer: replied 7 months ago.
ok when I push the menu button it cones up with photo, template print , web service , and wlsn setup
Expert:  Nathan replied 7 months ago.

go to the wlan setup, which is the wifi

Customer: replied 7 months ago.
Ok now I don't know where the wps button is in the access point
Expert:  Nathan replied 7 months ago.

There most likely isn't one, but you don't need to do wps here anyway, you need to pick your network then put in your password

Customer: replied 7 months ago.
I push ok then ?
Expert:  Nathan replied 7 months ago.

Yes

Customer: replied 7 months ago.
It still says connecting to the access point
Expert:  Nathan replied 7 months ago.

Then it is trying to do wps and you selected the wrong thing, you need to do the wlan setup, not wps,

you need to be picking your network from a list of options on the screen and putting in your password

Customer: replied 7 months ago.
Error. Redo the wireless LAN setup in which you press and hold the wps button
Expert:  Nathan replied 7 months ago.

You are executing the wrong function.

You need to go into the menu/settings, to network/wireless, then you can do the wireless setup. You keep going into the WPS setup which is different and not what we want here.

Customer: replied 7 months ago.
I have wlan setup pushed
Expert:  Nathan replied 7 months ago.

Okay, now you are NOT doing WPS, proceed to the auto wifi setup

Customer: replied 7 months ago.
Ok it has stsndard setup , wps, or other setup ?
Expert:  Nathan replied 7 months ago.

standard

Customer: replied 7 months ago.
I don't know what the MAC address is it gives 2?
Expert:  Nathan replied 7 months ago.

You do not need to know your mac address, you need to know the wifi network name (ssid) and choose that from an on screen list on the printer

Customer: replied 7 months ago.
I did that already and now it asked for this
Expert:  Nathan replied 7 months ago.

You do not need to enter a mac address, just your wifi password

if it is trying to force you to choose, pick the first option it gives

Customer: replied 7 months ago.
Elam yes I had to choose so I chose the 1st option Now it went Thur the whole setup. Access point and etc. and it's back on the wlan setup screen
Expert:  Nathan replied 7 months ago.

Do you see "status" anywhere? Or "network info"?

Customer: replied 7 months ago.
No I do not
Expert:  Nathan replied 7 months ago.

Then it isn't connected in the first place, so you may have missed a step, go through it again, but try picking the other mac this time.

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