Hello, and thank you for using this service.
Sorry you are having trouble. I will help you now.
What version of OS X are you running on the Mac?
Sorry, I didn't realize this was a duplicate question. You are already working with an expert. His name is***** close this question, and go back to your email to respond to SHEFIN on that question.
The reason you are being charged more than once is because you are opening duplicate requests, so please don't do that, and you can ask customer service for a refund on this duplicate questions. Thank You.