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Category: Printers
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Blank lines on printing on HP4200

Customer Question

blank lines on printing on HP4200
Submitted: 5 months ago.
Category: Printers
Expert:  Kevin8472 replied 5 months ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kevin8472 replied 5 months ago.

What OS are you using?

Customer: replied 5 months ago.
OK - What's OS - operating system?
Customer: replied 5 months ago.
such as ....
Customer: replied 5 months ago.
MAC OSX Lion
Expert:  Kevin8472 replied 5 months ago.

I see, we need to do a cleanup on the printer. Is this OK?

Customer: replied 5 months ago.
OK
Expert:  Kevin8472 replied 5 months ago.

You will usually see problems like this when the toner cartridge transfer roller is either not being cleaned properly or the roller is scratched.

You might try removing the toner cartridge from the printer (turn the power off first!!!) slide the cover open and see if the roller is scratched or you can see a line of toner still on the roller. If the roller looks fine then shake the roller a couple time and insert back into the printer.

You can also check the paper feed path to make sure there is not any deposits of toner causing you this problem.

I've attached a link to a HP document that may help you as well...

http://support.hp.com/us-en/document/c00599286

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