Hi there! My name is***** am a computer professional with over 15 years of experience with both Mac and Windows computers, phones, tablets, and printers. It would be my pleasure to assist you with this. Please give me just a moment to review your question and type out a reply.
There have been a number of issues like this following the recent Windows Anniversary update for Windows 10.
Let's begin by downloading and running the HP PRINT AND SCAN DOCTOR program. Please cllick th elink below to access it.
Please let me know the results.
Thank you. Please select your printer and click on "Fix Printing". Please let me know what you see in the results screen.
I apologize. I was quoting from an HP service manual, but after running the tool myself, I see that the only options are next (if your printer is discovered) or retry (if it is not). Please click next.
Is it asking you to install driver software for the printer? If so, please proceed.
Ok. Please keep me posted.
I'm really sorry to hear that. I can offer you Secure Remote Assistance where I connect with you remotely and work on the problem while you watch or I can opt out and open the question to other experts. Please let me know your preference.
That's ok. Yes, it absolutely secure. You will be able to see everything that I am doing and you will be able to end the session at any time simply by clicking on the X in the upper right corner of the screen. We will also be able to chat as I work.
You're welcome. I completely understand. Would you mind taking a moment to rate my service? You can give your rating by selecting the stars located on the top right of the question page. I'd really appreciate it! Have good evening!