I'm sorry about the issue. Also, are you currently able to make a copy from the printer's glass (not printing from the computer)?
- Is the printer connected to the computer with a USB cable? Or is the connection wireless?
- Can you please click on the Apple logo / menu at the top, then click on About this Mac..., then tell me the OS X version there, such as 10.6, 10.7, 10.8, 10.9, 10.10, 10.11, 10.12, etc.?
Please reply at the box below. Thank you,
Thank you. Please try the following fix:
1. Disconnect printer's USB cable from computer for now.
2. Go to the Apple logo / menu -> System Preferences -> Printers & Scanners
3. There, click on the Canon printer, then click on the - (minus) button at bottom left, and delete it for now. Make sure there is not any Canon item showing there for now.
4. Re-connect the printer's USB cable securely to both printer and computer.
5. Make sure the printer is powered on.
6. Then click on the + (plus) button at bottom left, then it should detect your Canon printer, then select it and add it.
7. Then check printing.
- Yes, if needed, I can connect remotely to your computer and fix.
Please reply at the box below to continue. Thank you,
1. Can you please turn off the printer, then disconnect the power cord from the printer for a couple of minutes, then re-connect
2, then turn on the printer, then wait a bit
3, then put a document or photo faced down on the printer's glass
4, then press the Copy option / button on the printer, then what happens? Does it copy? Or does it give any error or message on the printer device?
Sorry. Since it does not even make a copy itself, then it looks like it's a hardware issue with the printer.
Is there any strange light or signal on the printer?
Disconnect USB cable from both printer and computer
, then turn off printer, then disconnect power cord from printer for a minute, then re-connect
, then turn on, then wait a bit, then what does it show on the printer's screen?
Does the printer's screen (not the computer's screen) still show "please wait momentarily"?
Sorry. So you have removed the USB cable from the printer
, and you have disconnected/reconnected the power cord from the printer
, and you did not print from computer again
, but the printer's screen still shows "Processing... Please wait momentarily."
- It seems the printer is having hardware issue. Please wait a bit for me to troubleshoot and see if there is anything else to try. Thank you,
How long have the printer's screen been showing "Processing... Please wait momentarily" before we disconnected the printer's powered cord?
I'm sorry. I think it is hardware issue. I'm out of ideas, so let me open this issue to other experts. Please do not wait; you will get an email when there is a response from another expert. Thank you for your patience,
Welcome to Justanswer.com, my name is Dustin.I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.
Please follow these steps precisely, and get back to me.
Unplug the printer, then press the power button 5 times. Wait for 30 minutes and then reconnect the power. Turn on the printer. Wait a few moments for the printer to reach the home screen and then power off the printer. If it powers off properly, let me know..
Please be precise and exact when following the above steps.