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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Canon mx922 printer getting off line error, can't connect,

Customer Question

canon mx922 printer getting off line error, can't connect
JA: Has your Canon done this before? And can you guesstimate how old it is?
Customer: Yes, 2 yearsd old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC OS10
JA: How long has this been an issue? What happened right before this popped up?
Customer: printing fine this morning then just stopped giving the error message. have rebooted both PC and printer to no avail
JA: Anything else you want the printer expert to know before I connect you?
Customer: just how to restore print function from PC
Submitted: 1 month ago.
Category: Printers
Expert:  Shefin replied 1 month ago.

Hello!

Thank you for your question. I amCustomerand I look forward to helping you with your issue today.

How do you connect the printer to the computer? Using USB cable?

Thank you.

S H E F I N

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