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Bhavik Joshi
Bhavik Joshi, Computer Software Engineer
Category: Printers
Satisfied Customers: 276
Experience:  Product Developer at Computer Science Corporation
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Canon mx 310 printer error code 5800. I am following the

Customer Question

canon mx 310 printer error code 5800. I am following the instructions on your website and got as far as "service mode" displaying and now don't know what to do :o)
JA: What kind of computer do you have?
Customer: Dell Precision T5500
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Printers
Expert:  Bhavik Joshi replied 1 month ago.

Hi, I'm Bhavik. Welcome to JustAnswer. I'm reviewing your question now, and will reply back ASAP.

Expert:  Bhavik Joshi replied 1 month ago.

Permanent solution is to replace the waste ink absorber. To get rid of the error code, Please use below steps :-

1.With the printer powered off but connected to a power source,
press the Power button while pressing and holding the Stop/ Reset button.
2. When the Power is lit, press the Stop/Reset button two times
while pressing and holding the Power button.
3. When releasing the Power button and the Stop / Reset button (regardless of order),
the printer will move into a service mode. (Waiting for menu selection)
4. When the on/off lights in green, press the Stop/Reset button the
specified number of time(s) according to the function listed in the table below.
(Each time the Stop/Reset button is pressed, the LED lights alternately in orange
and green, starting with orange.)

Note: press 4 times for waste ink counter reset.

The number of the Reset button pressing LED Function Remarks

0 time Green Power off
1 time Orange Service pattern print

2 times Green EEPROM print
3 times Orange EEPROM reset

4 times Green Waste ink counter reset
5.Turn off the printer.( it must be turn off) then turn it on again

Customer: replied 1 month ago.
It gave a printout that says: D=000.0 Ps=000.0
Customer: replied 1 month ago.
now it displays 'service mode idle'
Expert:  Bhavik Joshi replied 1 month ago.

Turn off and ON the printer.

Expert:  Bhavik Joshi replied 1 month ago.

This messge means printer waste ink absorber counter was succesfully reset.

Customer: replied 1 month ago.
thx its working now
Expert:  Bhavik Joshi replied 1 month ago.

Awesome. Please provide your valuable rating to me.

Expert:  Bhavik Joshi replied 1 month ago.

To provide me rating. Click on stars above. Hoping for the best :)