Hello, and thank you for using this service.
Sorry you are having trouble. I will help you now.
Who is your email provider?
Also, how do you check your mail? Do you use a browser such as internet explorer (blue E icon) or firefox or chrome ... or do you use a mail program like outlook or windows (live) mail?
Sorry for the delay in response. What I am asking is what program or application do you use for checking your email? Is it INTERNET EXPLORER (BLUE E ICON)? Thank You.