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Can you please remove the power to the printer (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.
Let me know the results please
If you already did for 10 minutes then there is no reason to do it again
Can you remove the ink from the printer then power it off.
then using a Q-Tip with cleaning alcohol (or warm water if you do not have any), clean out the areas where the ink goes in.
Then use a damp cloth and wipe down the inside of the printer.
Once done, let it dry for 10 minutes
Then put the ink back in, power it on and tell me if it then prints correctly please
try to force it by hand with the machine powered off please.
yes I am here, try to use a ruler or similar to wedge it out, it will move with enough force.
across the front of it
The instructions I gave please
remove the ink from the printer then power it off.
It is the internal mainboard that has faulted, this now confirms it
I am really sorry about this and you are going to have to return the printer to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.
If it is out of warranty it is more cost effective to replace it rather then repair as for this issue as the mainboard will cost more then the value of a new printer
If you would like any additional information or assistance, please do not hesitate to let me know.
An please take a second to rate my service by clicking one of the stars at the top of the screen then submit