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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 4917
Experience:  Working as tech support specialist with a worldwide computer manufacturer.
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There is ink all over my printed work, i just installed a

Customer Question

there is ink all over my printed work, i just installed a new ink cartridge. is there any way to fix it?
JA: What is the exact make and model of your printer? And what kind of cartridges are you using?
Customer: MFC-8480DN
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC, I don't know OS term
JA: How long has this been an issue? What happened right before this popped up?
Customer: today
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Printers
Customer: replied 1 month ago.
Is there a way to clean the ink cartridge, or to stop it from printing ink all over a document?
Expert:  Shefin replied 1 month ago.

Hello!

Thank you for your question. I am Shefin and I look forward to helping you with your issue today.

Please try cleaning the drum nit and corona wire by following the instructions in the links below.

Cleaning Drum Unit : http://support.brother.com/g/b/faqend.aspx?c=us&lang=en&prod=mfc8480dn_us&faqid=faq00002256_005

Clean Corona wire : http://support.brother.com/g/b/faqend.aspx?c=us&lang=en&prod=mfc8480dn_us&faqid=faq00000208_024

If the issue persists, or you have any questions, please be back and let me know.

If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit. My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!

Thank you!

S H E F I N

Customer: replied 1 month ago.
Now it's printing part of the print .
Expert:  Shefin replied 1 month ago.

Hi,

Please check the instructions in the link below.

http://support.brother.com/g/b/faqend.aspx?c=us&lang=en&prod=mfc8480dn_us&ftype3=1975&faqid=faq00002573_000

Thank you.

S H E F I N

Customer: replied 1 month ago.
Stop charging my account ASAP!!!
Expert:  Shefin replied 1 month ago.

Hi,

Are you able to get any improvement in printing? Have you charged twice?

Thank you.

S H E F I N

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