Thank you for your question. I am Shefin and I look forward to helping you with your issue today.
How do you connect the printer to the computer? Using USB cable?
Do you have a printer USB cable with you?
S H E F I N
Are you able to print from other computers?
Do you have a printer USB cable with you? Just for setting up wireless?
Can I access your computer remotely and check the issue?
Please go to the link below, setup wireless once again on your printer, by following the instructions in the link.
After setting up wireless on the printer, restart the computers and printer, then try printing anything.
If the issue persists, or you have any questions, please be back and let me know.If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit. My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!Thank you!
If you have already done that and it said Connected t Access point on printer, please try reinstalling the printer driver.
Go to the link below, download and install latest driver for the printer.
Please go to the link below, click I agree, download and run Elsinore Client software, so that I can access your computer.