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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5075
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Cannot print anything, brother brand new HL- L2380DW, PC

Customer Question

cannot print anything
JA: What's the make/model number of your printer? How old is it?
Customer: brother brand new HL- L2380DW
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: Just bought the printer yesterday Best Buy
JA: Anything else you want the printer expert to know before I connect you?
Customer: No
Submitted: 6 months ago.
Category: Printers
Expert:  Richard replied 6 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 6 months ago.
Will not print. Status: error
Expert:  Richard replied 6 months ago.

is it giving an error code?

Customer: replied 6 months ago.
I seem to have lost contact with you
Expert:  Richard replied 6 months ago.

I am still here

My last question was

is it giving an error code?

Customer: replied 6 months ago.
How do I resend payment info?
Expert:  Richard replied 6 months ago.

You would need to contact customer service on(###) ###-####/p>

They can assist you with this as I am only an engineer here

Customer: replied 6 months ago.
Cancel me now. I have to go. Send me contact info @***@******.***
Expert:  Richard replied 6 months ago.

ok, let me know when you are back

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