Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
Can you please remove the power to the printer (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.
Let me know the results please
is it giving an error code?
I am still here
My last question was
You would need to contact customer service on(###) ###-####/p>
They can assist you with this as I am only an engineer here
ok, let me know when you are back