How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Electronics Pete Your Own Question
Electronics Pete
Electronics Pete, Engineer
Category: Printers
Satisfied Customers: 17021
Experience:  HNC Computing; Large format and multifunction printer expert
30970729
Type Your Printers Question Here...
Electronics Pete is online now
A new question is answered every 9 seconds

Scanner keeps saying place doc in scanner, but it is in

Customer Question

scanner keeps saying place doc in scanner, but it is in there. This has happened before
JA: What's the make/model number of your printer? How old is it?
Customer: MX330 Canon, 4 years old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Macbook pro
JA: How long has this been an issue? What happened right before this popped up?
Customer: paper jam
JA: Anything else you want the printer expert to know before I connect you?
Customer: it has happened before and my tech uninstalled driver and re-installed
Submitted: 8 months ago.
Category: Printers
Expert:  Electronics Pete replied 8 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Electronics Pete replied 8 months ago.

This will happen if the scanner does not detect the doc.

What size is the doc?

Can you try placing a A4 page on top of the doc if it is smaller than A4, and let me know if the scanner detects it?

Related Printers Questions