How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask John Your Own Question

John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
23822421
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

I have an Envy 4500 printer which has been working until

Customer Question

Hi,
JA: Hi. What do you want help with?
Customer: I have an Envy 4500 printer which has been working until tonight. I typed a letter on Word on my iMac and when I went to print it all I got were blank pages. Called Apple, but they said it was a problem with the printer not the iMac. Why can I not print the letter? Thanks, Pearl.
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: It's an HP Envy 4500 e-All-in-One Series, probably about 1 1/2 years old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: It just started this afternoon, and I have tried all the recommendations under "Basic Troubleshooting".
JA: Anything else you want the electronics expert to know before I connect you?
Customer: No. I just have to print the letter I typed on my iMac.
Submitted: 1 month ago.
Category: Printers
Expert:  Nathan replied 1 month ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 1 month ago.

Hello, Peggy,

If you try to make a copy (from the glass), does that come out blank too? Please try to test in both black and color modes.

Thanks,

Nathan